Description
A certified IT professional with more than 12 years of solid hands-on experience troubleshooting and resolving software, hardware, peripheral, and network connectivity issues via remote and desktop assistance, developing and maintaining databases, and administrating help desk management software. • Productive self-starter with proven ability to learn quickly and work independently • Adept at implementing innovative procedures to improve efficiency • Goal-oriented with the ability to complete complex projects from concept to fully operational stage • Performance-focused professional with exceptional organizational and problem-solving skills • Exceptional troubleshooting; can quickly identify issues and implement solutions • Able to work well in fast-paced, deadline-oriented environments • Proven track record of providing outstanding customer service
