Cisco Unified Communications

This letter is to express my interest in the position listed on your job posting. Based on my skills in Information Technology, I am confident that I would be a great addition to your team. My experience that highlights my ability/knowledge/expertise in Cisco VoIP Unified Communications and IT business support is enclosed. During my time at EDS and HP, I was able to succeed, save money, time, and increase productivity as depicted within my resume. My last 12 years at HP has been involved in supporting Cisco VoIP Unified Communications, as summarized in the following: Generated Diversified Solutions with Cisco VoIP Unified Communications for Bank of America and Merrill Lynch’s large scale enterprise LAN/WAN environments. Also supported Dow Chemical, Xerox, Delphi and EDS on a global scale prior to Bank of America. Involved in troubleshooting IP phone connectivity issues via Cisco catalyst switches, including Cisco wireless phones. Also utilized debug commands on Cisco IOS routers to verify ISDN call routing. Worked with MGCP H323 gateways for incoming/outgoing call issues, and VG224 and VG248 fax issues. Resolved hardware and users issues with Cisco Call Manager, Unity Messaging, Cisco Unity Express, Cisco IP phones, and Cisco 7920/7921 IP wireless phones connected to Aironet access points. Engaged in high visibility issues as well as incident management. Used health monitoring and diagnostic tool applications such as Call Tracer and RTMT (Real Time Monitoring Tool) within the Cisco Serviceability Suite for high level troubleshooting. Knowledge of G.711and G.729 codec bandwidth requirements with voice, fax, media, and MoH audio. I am excited about the position and the ability to help your company succeed. Thank you in advance for your time. Please do not hesitate to contact me if you have any questions. I would appreciate the opportunity to review my qualifications in more detail. Sincerely, Andrew A. Bely 586-231-2184 586-229-3627

Account Executive