Learning and Development Specialist and Professional Facilitator with more than 10 years combined experience: exempt and non-exempt, mulitple sites, global. Expertise in competency and skills assessment, learning development, and, team and group growth. Adept at developing, designing, and modifying documentation. Skilled at creating learning solutions responsive to the needs and style of participants without loosing site of business requirements and objectives. Exceptional interpersonal, communication and leadership skills. Resourceful, creative and loyal.

COMPANY	POSITION HELD	DATES WORKED
Citigroup	(Confidential)	6/1982 - 5/2007

SCHOOL	MAJOR	YEAR	DEGREE
Franklin K. Lane H.S.	English/Math	1975	High School/GED Degree

Highlights:

Project Manager for the training element of the conversion to a "Standard Operation Environemt" throughout North America, Canada and Bahamas.

Companies I like:

Any company where my skills and experience would be utilized.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Learning and Development

•Relationship Management – partnered with senior leaders to design, develop and implement communication strategies and developmental needs for 500+ employees after a restructuring event. •eLearning – evaluated, tested and delivered eLearning solutions using Microsoft Live Meeting. •Program Management – upgraded the curriculum paths for IT and Ops Analyst programs to keep the program reputation cutting edge. •Vendor Management – worked extensively with external vendors and consulting firms to design, develop and implement key learning solutions. •Learning and Development – designed, developed and delivered programs (instructor led and virtual classroom) in MS Office, Disaster Recovery, technical (company specific software) and soft-skills courses to over 3,000 employees globally. •Teambuilding – utilized several types of assessment tools to assist management with their understanding individual differences and improve productivity in several technology businesses