I have a varied career but most of it has been in the Customer Service venue. I have supervision and management experience, and at present am the Regional Training and Communication Specialist for a local book and magazine distributor here in Denver.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	2/2001 - Present
Dimension Properties	(Confidential)	9/2000 - 1/2001
Alternative Homes for Youth Day Treatment	(Confidential)	9/1985 - 9/1997

SCHOOL	MAJOR	YEAR	DEGREE
Metro State	Liberal arts and Psychology	1973	Bachelor Degree

TYPE	TITLE	URL	DESCRIPTION
Book	Johanson, Coben, Brockman	media url	I love to read any susoense novel that these authors pen! The job I have right now allows me to read 5 books a week free so as you can see I am very familir with them!
Book	1 minute manager	media url	I love this book and use it regularly in my training classes!

Highlights:

Working my way from a supervisory position to a Regional position in 4 years

Companies I like:

Non Technical, Service based companies

Public Relations and Positioning
Presentation skills
Design Organizational Process
Presentation
Technology Solutions
Sales Support
Software Implementation

• Training manager
• training co-ordinator
• Merchandising Manager

The training and guiding of new hires and veteran merchandisers in my field. Along with my regional team members, designed and implemented the current training program we use. Was asked by the Regional Field Service Manager to trouble shoot in 2 of my areas ( Colorado Springs, and Grand Junction), to help the new management staff adapt, and begin to get comfortable.