Director, VP, CIO - 20+ years experience in all technical areas and industry environments

A seasoned IT Professional with expertise in Global Support and Delivery/Help Desk Management/Desktop Support/ Application Support, Client Relationship Management, IT End-User Support Services, Project Management, and Technical Training. Directed, managed, and staffed teams of up to 90 technical support specialists and supported over 8000 national and international users. Responsible for change management, creating and implementing policies and procedures for all IT Platforms. A dynamic and results-oriented leader who has established metrics and KPI’s to meet client initiatives. Also, have an extensive proven track record to consistently meet and exceed SLA’s/SLO’s and mentor a team to world class performance. Have been responsible for budgeting in excess of $15 Million for Salaries/Upgrades/ Project initiatives. Excel in all areas of implementation for report tracking, managing projects, migrations, and upgrades. Personally conducted stand up trainings (Full, half day and one on one) and managed staffs of up to 30 technical trainers. Worked with various eLearning tools like Articulate, Elab and open platforms. Lead all tasks involved with training planning, preparation, conducting, and follow-up. Successful recruitment of IT talent for all areas of technology. Excellent negotiation, verbal, and written communication skills with high energy. Excellent people management skills, strong team player, and just outstanding strong influencing and negotiation skills.

Application Support