IT specialist with more than 10 years of experience in software installation, system administration and roject management, as well as working directly with customers in a consulting capacity. Possess a strong management background with expertise in operations, finance and accounting, budgeting and forecasting, profit and loss, administration, recruiting and staff development, quality assurance, marketing, sales, and public relations. Proven track record of increasing efficiencies, reducing costs, and increasing profits through utilization of strong troubleshooting, problem resolution, and communication skills, while streamlining and determining optimum use of resources and staff with a commitment to customer service.