Description
Provided customers, software installation, programming, training, and web site design/maintenance * Remote PC Support, vlookups, hlookups, Sumif and Countlf statement* IT professionals and help desk agents with remote troubleshooting of hardware and software/operating systems ranging from Windows XP to Windows 8 operating systems across 40+ types of Dell branded systems. Assisted with installation configuration & connectivity of desktops and laptops via chat and phone. * Performed remote desktop an end user's system via Citrix GoToAssist upon customer request or if customer is not comfortable with troubleshooting or configuring software or operating systems * Recognized customer technical ability and modified communication and delivery skills accordingly to ensure a resolution within the fastest allowable timeframe * Supported customers and clients experiencing technical issues via phone and email * Researched solutions to complex technical issues in a timely manner * Kept a positive and professional demeanor at all times
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | West World It Help Desk Professional | / - Present |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| University of Phoenix | Management Information Systems | 2017 | Master Degree |
| ITT Technical Institute | Electrical Engineering and Communications Technology | 2015 | Bachelor Degree |
Accomplishments
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Job Skills
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