Rss

Contact_user

Willie S

Telecomm Specialist - 20 Years of Experience - Near 33805

Occupation:

Telecomm Specialist

Location:

Lakeland, FL

Education Level:

Master

Will Relocate:

YES

CollapseDescription

Provided customers, software installation, programming, training, and web site design/maintenance * Remote PC Support, vlookups, hlookups, Sumif and Countlf statement* IT professionals and help desk agents with remote troubleshooting of hardware and software/operating systems ranging from Windows XP to Windows 8 operating systems across 40+ types of Dell branded systems. Assisted with installation configuration & connectivity of desktops and laptops via chat and phone. * Performed remote desktop an end user's system via Citrix GoToAssist upon customer request or if customer is not comfortable with troubleshooting or configuring software or operating systems * Recognized customer technical ability and modified communication and delivery skills accordingly to ensure a resolution within the fastest allowable timeframe * Supported customers and clients experiencing technical issues via phone and email * Researched solutions to complex technical issues in a timely manner * Kept a positive and professional demeanor at all times

Right_template4_bottom

CollapseWork Experience

COMPANY POSITION HELD DATES WORKED

(Confidential) West World It Help Desk Professional / - Present
Right_template4_bottom

CollapseEducation

SCHOOL MAJOR YEAR DEGREE

University of Phoenix Management Information Systems 2017 Master Degree
ITT Technical Institute Electrical Engineering and Communications Technology 2015 Bachelor Degree
Right_template4_bottom

CollapseAccomplishments

Highlights:

Companies I like:

Tesla

Left_template4_bottom

CollapseJob Skills

Left_template4_bottom

CollapseKeywords

Left_template4_bottom