Description
Senior Executive, General Manager / Executive Director / Managing Director Senior-level executive with a proven track record of success in the international luxury retail industry and general management, with over 18 years of experience building and leading teams to deliver exceptional service, incremental sales and P&L results. Dynamic leader with a focus on strategic planning, implementation and effective management of customer centric service, selling and operational standards to drive bottom-line profits and results. Strong communication, organizational and people development skills. Recruit, train and retain the best talent. General Manager overseeing a diverse portfolio including over 35 luxury brand boutiques including Luxury Jewelry, Watches, Leather, Fashion and Beauty, serving an international customer base. Luxury brand boutiques include: Cartier, VCA, Bvlgari, DeBeers, Chaumet, IWC , Piaget, Tag, Omega, Montblanc, Dunhill, Hermes, Prada, Burberry, Dior, Celine, Lowe, Ferragamo, Chloe, Zegna, Armani, Ralph Lauren, Tory Burch, Marc Jacobs, Kate Spade, Michael Kors,... As a results driven Senior Executive, have a proven track record in driving sales, customer engagement, creating a selling and service "culture" and incremental profit growth. Responsible for directing seven Senior Executives, over 40 Executives and 450 multilingual employees in all activities related to selling and service, store operations, staffing, human resources, visual, merchandising, sales promotion, special events, client services, personal shopping, visitor services, concierges, expense management, store maintenance and sales support functions. Lead the training, coaching and development of a results oriented team of Executives to achieve goals, as well as to assume additional responsibility and advancement. Maintain high level of community visibility through building strategic community partnerships, implementing high profile community based special events with the arts and non-profit organizations and leading community give back and diversity initiatives. Sales volume and profit rank in top tier of the total company. Mentored and promoted direct reports to executive positions including: internal promotions to General Manager, Assistant General Manager, Merchandise Manager and Product Sales Manager. Awarded "Division of the Year 2012" and "Galleria of the Year"
Accomplishments
Highlights:
Keywords
