A versatile Leader who brings a strong combination of customer service, financial, technical and operational talents learned and practiced in the travel industry and contact centers. * Extensive experience in corporate decision making and consistently demonstrated effective management techniques in working with the demands of personnel issues. * Thirty-one years in the transportation and travel industry with twenty-eight years managing and directing the workings of a modern, highly technical contact center environment. * Proven success launching, rebuilding, and improving business operations as measured by cost savings, revenue improvement, customer service quality, and employee satisfaction.

Highlights:

• Salesperson
• Quality
• Quality Assurance
• Quality Control
• Travel
• Automation
• Fraud
• Help Desk
• Security
• Customer Service