Description
Provides technical support for software, hardware, printer issues. Uses Patch Software to update both servers and workstations with the latest security patch updates, update Symantec Virus definitions on various workstations and servers. Provides Payment Card Industry users with password resets and updates reports on the most recent monthly activity with account hires, terminations, password changes, Store Register activities, audit information for our Security Vendor. Provides customer support to users in the HQ, New York Office, and field. I'm looking for a challenge that involves tools such as the use of Active Directory, Imaging for setting up system equipment and servers, any area that identifies ways of improving security within the environment like a network security analyst would provide. Anywhere that a process can be improved and encouraged to advance the technology.
Accomplishments
Highlights:
Learning a variety of new skills including the use of software manager console interfaces such as Numara Patch Management and the Symantec Endpoint Protection Management Console. Programming phone extensions and bringing up live connections. PCI Reporting for Compliancy with our outside Security Vendor company. Printer part replacement and printer fix scheduling that extend outside the scope of our skill set.Companies I like:
Job Skills
Keywords
Responsibilities
