MERCY M. FERNANDO 456 Dolores Way., South San Francisco, CA 94080 fernando5mercy@gmail.com • (650) 290-1439– Cell # OBJECTIVE: To contribute to an organization that can use a highly motivated self-starter Administrative Assistant with excellent customer service skills, and public relations skills, along with the ability to solve difficult and critical problems. SPECIAL SKILLS: Computer skills: am familiar with Microsoft Word, PowerPoint, Excel, FileMaker Pro, and Infinite Campus software programs General office skills: type approximately 45 wpm, 10-key, and am experienced in filing and using standard office equipment including multiline phones, faxes, copiers, and laminating machine Language skills: English & Tagalog SUMMARY OF QUALIFICATIONS: Knowledge of Principles of organization; applicable laws pertaining to local government operations; proficiency in variety software programs such as word processing, spreadsheet, and data base management programs; Knowledge of the principles and practices of human resources including recruitment benefits, classification and compensation; succeeding experience in performing high level of confidentiality and effective working on a deadline; multitask with great accuracy and attention to detail; work with a team and supporting many people; enjoy changing gears on a moment’s notice. EXPERIENCE: Office Assistant/Counseling Secretary (full time, 08/11-present) Westborough Middle School, South San Francisco, CA •Enroll new and transfer students; maintain student’s record using IC program •Open and close the grading window; print necessary reports and support counselors, teachers, and staff •Participate with school activities; prepare rosters; maintained high confidential and sensitive information •Perform other tasks as requested Receptionist (full time, 08/08 –08/11) South San Francisco Unified SD, South San Francisco, CA •Operated a centralized telephone system; greeted, screened and directed visitors to appropriate District Offices, school sites and personnel •Received, sorted, and distributed incoming or outgoing and internal mail, packages; ordered office supplies •Abide by State Regulations with regard to Workman’s Compensation •Operated, maintained and arranged repairs of a variety of office equipment such as copier, typewriter, fax machine, and computer •Performed clerical support duties for Personnel department; maintained order of reception; post information on window •Coordinated the fingerprint appointments for substitutes and interns/volunteers for schools •Maintained a variety of assigned records and files; maintained high confidential and sensitive information Executive Assistant (full time, 03/06 – 06/07) – Golden Pacific Property Services, Burlingame, CA •Advertised and leased vacant apartments •Maintained data on prospective residents; prepared vacancy summary reports •Completed move-in and move out procedures; collected and deposited rents •Supervised and/or coordinated maintenance requests from tenants •Sorted mails; answered phone calls and performed other duties as assigned Administrative Assistant III (full time, 01/99 – 03/06) – San Mateo County Office of Education, Redwood City, CA •Proofread, edited and typed a variety of routine letters, memos, correspondence, statistical reports using IMac •Responded to requests for information and assistance by phone and in writing •Maintained calendars, scheduled appointments, made travel reservations as needed •Attended meetings in order to take minutes and recorded them •Coordinated meetings and speakers, conference, or workshop facilities as needed; handled attendance fees •Maintained budgetary records and monitor program expenditures; prepared summary reports •Compiled, maintained, and filed statistical records and program information using database software •Prepared purchase order for office supplies and furnishings within budget guidelines by implementing cost saving strategies Optometric Assistant/Biller (part time, 8/05-7/08) – Optical Illusions, San Mateo, CA •Performed receptionist duties, and update patient’s files •Performed medical billing, maintained records, scheduled appointments, correspondence, and filing •Prepared patient for vision examination; assisted in testing for near and far acuity, depth perception, macula integrity, color perception, and visual field, utilizing ocular testing apparatus; cleans instruments •Instructed patient in care and use of glasses or contact lenses •Assisted patient in frame selection; adjusted and repaired glasses Night Audit Clerk (part-time, 2/90-8/93) Comfort Inn, Redwood City, CA Night Audit Clerk (part time, 9/05-8/06) Holiday Inn Express, So. San Francisco, CA • Balanced and audited for accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue; assisted the preparation of all reports relevant to daily revenues. •Performed all Guest Service Representative functions as required; assisted in booking room reservations; assisted in answering hotel phone calls and notified guests of message; Assisted with other duties as assigned. Stock Clerk (part time, Barnes & Noble Sales Associates/Kitchen Manager (part time, 3/02-6/05) – Organized Living, San Mateo, CA Sales Associates (part time, 10/02-8/05) – Gap, Inc., San Mateo, CA •Opened and closed store; maintained the order of the body department •Assisted with price tagging and marked down the items on sale •Assisted customers with the bra sizing and fitting •Handled cash register and performed other duties as assigned Cargo/ ________________________________________ EDUCATION: •Regional Occupational Program (ROP), Burlingame, California •GREGG Business College, Manila, Philippines Medical Administrative Assistant training (09/02 – 01/03) 2-Year Junior Secretarial Course (06/78 –03/80) Computerized Accounting (05/99 – 08/99) Micro Computer Business Applications (08/98 - 12/98)

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