Quality Assurance Specialist

 Over 7+ years of diverse experience in Information Technology with Software Quality Assurance and Testing - Manual Testing & Automation Testing using various Methodologies like QTP.  Hands on experience with testing and defect tracking tools like HP Quality Center 9.2.  Proficient experience in manual and automated testing of GUI and functional aspects of the Client-Server and web based applications on multiple levels of Software Testing Life Cycle (STLC)  Extensive experience in black box testing, integration testing, regression testing, GUI testing, smoke testing, browser compatibility testing, Ad-hoc testing, system testing, build verification testing and user acceptance testing.  Extensively used Quality Center to write test cases and reporting defects and uploaded test cases from MS excel to Quality center.  Expertise in working with various methodologies like Waterfall, V, Prototype & Agile.  Experienced with technologies like Java, J2EE, JavaScript, XML.  Experienced in writing automated scripts, using Quick Test Professional.  Good in performing backend database testing by writing and executing SQL queries.  Experienced in maintaining Quality Assurance with the CMMI model  Worked as primary for modules and have leaded two persons well experienced to handle complex situations and time critical schedules.  Ability to work under strict deadlines, high level of motivation, ability to perform well in a group and also independently.  Excellent Communication and Inter-personnel/Team skills.  Experienced in preparing and executing Test Cases based on Business requirements and Technical Specifications.  Experienced in defining Testing Methodologies, Designing Test Plans and Test Cases according to business scenarios  Experienced in performing Black box testing of different applications  Successfully met production deadlines and taking responsible for test deliverables.  Employed multi-tasking skills to react to changes in a fast-paced manner to Defect tracking and Error Handling.  Successfully used the Database Management Systems (Oracle, SQL Server).  Worked for different service line components like Database management (DB2, SQl, and Oracle).  Experience with Part of ITIL- Service Operations incident management system. Experienced in Standardization of the process across different regions.  Conduct Ticket Quality Review in attain the quality improvement among the services  Experienced in conducting the proactive measures such as Defect Prevention Process with the statistical techniques.  Experienced in streamlining the process across different Geo’s.  Played key role in co-ordinating process improvement initiatives among different countries.  Experienced in sharing the documentation of artefacts and come up with standard procedures which is followed globally.  Experienced in Quality Function Deployment among different pools globally.  Experienced in conducting Internal Audits, MIR’s and quality checks  Experienced in preparing Exception reports and Weekly Pool Deck Review.  Experienced in providing the Root Cause Analysis for the identified issues with the help of Pareto Charts and Control Charts.

Application Support