Operations Manager, Nashville, TN

A well-rounded, results-oriented Customer Service Manager seeking a career in leadership with a proven ability to communicate effectively and a determined focus on Key Performance Indicators. Core competencies include the following: High-energy manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Results-focused management professional offering fifteen years of progressive leadership experience. Transformed 25 high-potential staff members into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Identify viable solutions that align with generating revenue and profitability resulting in company's cost savings through playing a key role in executing self-serve options, implementing workload methods such as streamlining processes for efficiencies. Committed to building relationships and finding solutions to address external and internal customers’. Strategic planning and implementing methods to drive revenue and customer loyalty such as consistently improving Quality standards and Performance Agreement plans that has increased customer satisfaction by 10% within two years. Managed Supervisors' teams' productivity performance to ensure that they are meeting individual, departmental and corporate goals through individual coaching(s), meetings and audits.

Customer Service Manager