Description
SUMMARY OF QUALIFICATIONS TECHNICAL SUPPORT PROFESSIONAL / NETWORK SUPPORT/IT SECURITY SUPPORT/PROGRAMMER SUPPORT A seasoned individual producer and working task leader who applies a comprehensive and in-depth working knowledge of technical services, practices, processes and procedures to the most complex range of assignments. * Hands-on experience providing end user support - email, desktop applications, and user access * Also performed tasks associated with System Analysis, Network Support, Programmer Support, and IT Security Administration - Also responded to virus notifications * Outstanding customer service skills * Knowledge of various software application packages including a strong knowledge of Microsoft Office applications. * Strong organizational, analytical and problem solving skills Demonstrated ability to work in teams with a collaborative interpersonal style Good verbal and written communication skills including excellent telephone etiquette Possess accurate keyboarding proficiency throughout, and SME Assist end users in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Follows up with end users to ensure that their inquiries are resolved within the contracted or agreed upon time frame Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation. Identifies, evaluates, and prioritizes end user problems and complaints to ensure that inquiries are resolved appropriately. "https://www.linkedin.com/company/2019 trk=prof-exp-company-name" Western Union Financial Services the entire world where Western Union Money Services were provided. Enforced all rules and regulations required by our services as well as federal government laws (i.e. OFAC after September 11th 2001) both in Italian French and English. Recognized and reported trends of monetary transactions behaviors in a high paced environment such as scams/laundering/sweepstakes. . etc. provided support using AS400 Windows driven software (Microsoft Office) Western Union branded software Avaya communication software/hardware.
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