High energy professional offering a history of achievements in fast paced, service directed environments. Providing exceptional leadership, communication and interpersonal skills. Dependable, organized and creative.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	10/1997 - Present
Intelligencer Newspaper	(Confidential)	1/1989 - 12/2004
Ground Round Restaurants	(Confidential)	2/1984 - 1/1989

SCHOOL	MAJOR	YEAR	DEGREE
Central Bucks East	Academic Studies	1978	High School/GED Degree
Middle Bucks Technical School	Culiary Arts	1978	Trade School Degree

Highlights:

Deliver facilitator led training, in both technical and operational subjects, business acumen, customer service, change management and interpersonal skills for new hires, existing associates and management. Recommends and implements improvements to existing training processes, programs, material, and delivery methods to maximize effectiveness of training to maintain customer satisfaction. Assists Human Resource Department and Business Partners with interviews, provide orientations; deliver company policies, processes and procedures. Uses effective verbal and written communication skills to build relationships within the Business, Partners, and Management.

Companies I like:

Bank of America, Ford, American Express, Allstate, Ebay, Hard Rock Hotel

P&L responsibilities
Presentation
Software Implementation
Leadership

• Training Specialist

Responsible to integrate new employees into a service and sales environment, providing immediate successful contributions to the business. Involved in business wide implementation of new procedures to maintain competitive edge and compliance.