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Featured Online Resumes
CLIENT SERVICES AND CUSTOMER EXPERIENCE EXECUTIVE- 15 Years of Experience - Near 07631Client-focused, results-driven, and analytical thinking manager with solid background in leveraging leadership expertise toward continuous process improvement and high-caliber customer service delivery, Operations experience in call center metrics, call quality, first call resolution, inbound call routing, quality assurance, work force management and organizational development. Capitalize on solid awareness in Six Sigma methodologies to develop and integrate tactical and cost-effective initia... Ideal Companies: Comcast, Time Warner, TriNet, Cablevision, Stryker, Disney World, Climber.Tags: Call Center Metrics, Call Center start ups., Call Quality, Inbound calls, Sales, Outbound Calls, Technical Support, SLA, FCR, Workforce Management, Call Routing, Handle Time, Availabilty, Reliability |
Quality Assurance Specialist |
Experienced IT Manager dedicated to complete customer satisfactionManage Outstanding Information Technology Services Ideal Companies: Ford, GM, Sears, John Deere, Quicken Loans, IBM, CSCTags: Leadership, Management, Customer Service, Disaster Recovery, Expense Reduction, Teamwork, Productivity Improvement, Prioritizing, Inspiring, Motivating, Business Continuity, 24x7, z/OS, MVS, Mainframe, Storage, Software, DFSMShsm, HSM, DFSMSrmm, RMM, DFSMS, SMS, CA1, TMS, Virtual Tape, PPRC, DR/VFI, DRVFI, DB2, SQL, SAS, COBOL, Customer Satisfaction, Technical Analysis, Problem Avoidance, Problem Resolution, Optimization, Process Improvement, Systems Improvement, Troubleshoot, Information Technology, Microsoft Office, MS Office, MS Windows, Storage Management, REXX, ISPF, Systems Management, People Management, Systems Monitoring, Team Building, UNIX, Microsoft Windows |
Professional Health Services AdministratorHealth care management professional with a career path in healthcare and human resources administration and business operations. Strengths include policy setting, project management, budget control, vendor negotiations, human resources, process improvements, program development, and facility expansion. Ideal Companies: Healthcare industryTags: CEO, COO, Vice President, Executive Director, Director |
Manager - Director with many years of experience and successSelf-motivated, business-minded, leader with finely tuned interpersonal skills seeks rewarding opportunity in management for a company that values integrity and professionalism. The optimal fit is a position that offers a variety of quality products available to all interested prospects. Enjoys cultivating customer relationships, as well as recruiting and training new employees. Tags: Management, Budgeting, Corporate Accounts, Insurance, Life Insurance, Operating Budget, Payroll, Purchasing, Employee Training, Contract Negotiation, Sales Leader, Business to Business, Professoional |
