Help Desk Support. New York

Howard S White 3208 Tenbroeck Ave Apartment 1 Bronx, NY 10475 (718) 219-4812 Shonnell_white@yahoo.com This letter is to express my interest in applying for the Support Technician II position I believe that my technical experience; customer service skills and education will make me a very competitive candidate for this position. The key strengths that I possess for success in this position include but are not limited to the following: • Successfully Completed 1 year project in as Branch Lead for the IDesktop (Win 7) migration within Credit Suisse. Responsible for day to day reporting of the project, as well as follow up details of the new products to the customers. • My day to day responsibilities are fifty percent trouble shooting desktop problems and or providing break fix solutions to the hardware I am well versed in computer architecture. • Project Lead and Trade Floor Technician • I am a self-starter. • Very Eager, to learn new applications and processes. • Always Strive for continued excellence in my day to day duties. • Provide exceptional contributions to customer service for all customers. With completion of Two years of study at Devry College’s Information Technology and Business Administration Program have received my Associates Degree. I have a solid foundation in computer systems architecture. I also have experience in learning and excelling at new technologies as needed. My experience includes but not limited to: • Customer service and support. • Vendor relations. • Problem identification, isolation and remedy. Please see my resume for additional information on my experience. I can be reached at any time via my mobile phone, (718) 219-4812. Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity. Sincerely, Howard S White

Application Support