Desktop Helpdesk Support Analyst

Jerome Carroll 202 Park Heights Avenue • Dover, New Jersey 07801 • 973-590-9940 • 973-361-7557 jeromecarroll@verizon.net– www.linkedin.com/in/jeromecarroll I am a Desktop/Helpdesk Support Analyst with a wide range of experience in desktop support, complex software applications, OS implementation with fifteen plus years of experience and peripheral support. During my tenure as a technical support specialist, my skill sets, listed below include regulated Pharmaceutical environments and, remote support for a Natural Gas Company. • Solid Exposure to Dell and Lenovo desktop and laptops; Panasonic Toughbook’s • Supported A/V, laptop connection to network and projector for meeting setup. • Experience with Cisco Video conferencing and presentation equipment. • Assist Users with multiple wireless connection and VPN connection to network using RSA and Verisign tokens. • Provided support for various mobile devices; Blackberry, iPhone and iPad • Experience with providing top notch desktop support for enterprises ranging from 65 to 2000+ users. • Support for printers, desk phones, faxes, VoIP, iphones, smartphones and other edge devices. I am proficient with troubleshooting desktop connection to company network, data backup, desktop hardware anti-virus softwares, proprietary application support along with wireless, portable and touch screen remote support.

Application Support