Operations Executive highly accomplished professional with 16+ years of diverse industry experience in leadership and management, improving customer service within the call center operations environment. This includes driving improvement in customer satisfaction, employee development and retention, and productivity for front office and back office functions. Ensures that all initiatives are executed effectively and efficiently, using standard processes and reporting metrics. Set the tone for culture, performance, and reputation with a host of key internal and external constituencies. Interact with leadership to establish best operational practices and create a welcoming atmosphere for associates. Execute the vision for and operations of a consolidated call center while supporting the service strategy. Assist and manage expense budgets annually and tactically.

Highlights:

• Management
• Customer Relationship Management
• Security
• Billing
• Call Center
• Coding
• Help Desk
• Information Security
• Interactive Voice Response
• ISO
• Call Center Director