PROFESSIONAL SUMMARY Motivated and knowledgeable Tech Support and Software Testing Professional with 5 years' experience in the areas of Test Project and Process Management, Test Automation, Test planning and execution. Extensive experience managing enterprise level IT test projects for Web-based and desktop applications. Cross-functional teams with resources both locally and remote. Possess unique capabilities of conceiving, developing and executing organizational software testing strategies. Contributed to the Implementation of ITIL in an Unstructured Environment