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Information Technology Expert
Information Technology Support Technician with 20 years of experience. Exceptional customer support skills with the ability to explain complex technical solutions to the everyday user. Find solutions to technical issues that arrise in a timely manner. Successfully decifer complex database structures and fix technical issues.
Application Support
About Me
Industry: |
Information Technology |
|---|---|
Occupation: |
Application Support |
Highlights: |
I created a call tracking system using Microsoft Access. I was instrumental in reducing FAX usage by implementing, encouraging, and training on the use of LanFax. |
Education level: |
Bachelor |
Will Relocate: |
No |
Major Responsibilities
Take end user calls, troubleshoot problems, implement solutions and/or repairs.
Work Experiences
6/1998 - Present
(private)Individual Contributor
- Computer hardware, software, network, and peripheral support including troubleshooting, repair, and testing.
8/1997 - 8/1998
Walmart
Manager
- Supervisor over 7 associates, responsible for merchandising, prioritizing merchandise transfer and display, customer relations, and department upkeep.
12/1996 - 7/1997
The Des Moines Register and Tribune
Entry Level
- Under direct supervision using Transact, QUIZ, and SUPRTOOL; update, write, and test computer code to accomplish requested/required results.
4/1996 - 2/1997
Walmart
Entry Level
- Electronics: Stocking Shelves and inventory reporting
Lawn and Gardens: Stocking shelves, inventory reporting, indoor and outdoor plant maintenance and clean-up.
Education
1995
Bachelor Degree
Graceland University
- Computer Information Systems
1993
Associate Degree
Southwestern Community College
- Computer Science
Skills
| Skill | Rating |
|---|---|
| Sales Support |  |
| Requirements Analysis & Specification | |
| Leadership | |
