Description
Summary: Over 19 years' experience as a technical consultant providing customer support on hardware, software, internet applications and social media marketing and online advertising. Provided help desk support/product service support to financial, hospitality, pharmaceutical organizations, books and advertisement industry. Responsible for troubleshooting logins and websites, mobile devices (iPads, iPhones, Blackberry, Androids, & tablets), firewall/cookie related issues, monitoring UNIX, Linux and Windows servers, data manipulation, creating pivot tables, formulas and charts in Excel. Software installs, Virus issues, slow response issues. Monitor Servers using VMWare, push jobs to users (Altiris/SCCM). Created Excel spread sheets for marketing and keeping up to date call logs of incoming and outgoing calls. Ability to work harmoniously with global, cross-functional teams. Project management skills as well as an advanced skill set around identifying and resolving issues while motivating and training other team members. Created user/email/calendar/conference rooms accts in MS Exchange/AD.
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