A no-nonsense Contact Center Executive who has over 12+ years experience in the industry in his belt, who has a rich tradition of not only meeting client and customer expectation s but exceeding them. Possesses the innate ability to spot and polish potential talents, he is often regarded as a visionary in recruitment – often finding ‘diamonds in the rough’. In his own team, he is the driver – but with a twist. He runs the floor and achieves results and often exceeds expectations – but still able to manage to make the atmosphere fun yet brutally competitive - and he runs daily task management activities with clock-work precision. He basically runs the floor like a lean mean fighting machine – everyone from the top level down to the rank and file has a common goal (which is his goal) – and because their goal is much bigger than their own – it becomes a crusade – that’s why all his teams before always overachieves. A very talented executive who runs a gamut of skills, he is a natural leader who runs by example. He always ensures seamless operations even without key personnel. Also a master of processes and implementation and execution, he has laid the foundation / framework of key departments before, limiting gray areas and making sure regardless of circumstances it is always business as usual.

Highlights:

• Operations Management
• Client Relations
• Business Development
• Contact Center Management
• Performance Management
• Six Sigma, Lean