Motivated, results driven director with extensive experience in the customer service field that crosses multiple industries including technology, dining, recreation, and tourism. Proven performer in revenue generating objectives while satisfying customer concerns. Demonstrated success in developing productive employee/management relationships that result in win/win results for the employee and company. Hands on reputation with qualities of dedication, creative problem solving, and outstanding service.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	1/2008 - Present
UOL Web Services - About Web Services	(Confidential)	3/2001 - 1/2008
About Web Services - Northsky	(Confidential)	8/1999 - 3/2001
This is the Place State Park	(Confidential)	7/1999 - 8/2001
Ruby River Steakhouse	(Confidential)	7/1997 - 5/1999

SCHOOL	MAJOR	YEAR	DEGREE
University of Utah	Parks, Recreation, and Tourism	1999	Bachelor Degree

Highlights:

Companies I like:

REI, Amer Sports, Garmin, North Face, Cabelas

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Customer Service Management
• Director of Customer Service

Helped direct a paradigm shift of upper management to change the call center into a cost center to a profit center. Discover ideas through the customer on ways to improve company products and the bottom line.