Customer Service Manager, Denver

In an economically difficult age, it is all the more imperative that companies provide excellent services and exceed expectation in order to not only maintain but expand business. I have spent many years developing and managing others in various parts of business. Effective training has always been a key factor in creating great performance and winning new customers/ clients. Within the restaurant and hospitality industry, I was involved in opening, training, and developing many facilities in order to create the best dining experience possible. Throughout the Midwest, I completed 10 new restaurant openings, each exceeding 1.5 million in annual revenue. while maintaining my residence at an established facility. Effective training, superior customer service, and a stay-the-course consistency provided very successful results as all of these facilities remain today. Within the textile and apparel industry, my role was 100% customer satisfaction oriented with new customer sales in conjunction with training and developing new sales executives in the textiles and apparel process. My main objective was to ensure a seamless transfer of business to our company by handling every detail to the letter. At any given time there could be 50 + accounts in various stages of this process at the same time. I expanded my position further by partnering with the sales team in order to win larger accounts; which was proven to be successful on several occasions. I was ranked 3rd in the company in fiscal quarter 3 in 2011 and top 10 in fiscal quarter 3 2012. I am a results-driven, customer oriented professional that thrives on surpassing expectations. My main goal is to ensure our business continues to achieve that "next level" success through 3 C's: Communication, Collaboration, and Consistency. Having these 3 factors will always win the day.

Customer Service Manager