Results-driven management executive with 15 years experience in training, development and project management including ten years call center management consulting with large-scale, high-volume, multi-site operations. Experience across all major industry and market categories. Skilled as an external management consultant, in analyzing existing operations and implementing strategies, process and technologies to improve productivity and efficiency. Expert in facilitating change in a workforce to support organizational operating, financial and quality objectives. Strong budget and P&L management, cross-company strategic project management, information technology, human resources and benchmarking experience.

Highlights:

• Director of Call Center
• Project Management
• Customer Relationship Management
• Strategic Planning
• Operations
• Vice President
• NICE / IEX
• PeopleSoft