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Karen  B

Made unhappy customers happy at largest hotel in state

Occupation:

Customer Service Manager

Location:

Hot Springs National Park, AR

Education Level:

Bachelor

Will Relocate:

No

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COMPANY POSITION HELD DATES WORKED

Lake Catherine State Park (Confidential) 5/2006 - 4/2007
Arkansas Deparment of Correction (Confidential) 7/2005 - 3/2006
(Confidential) (Confidential) 2/2005 - Present
(Confidential) (Confidential) 2/2005 - Present
Arlington Resort Hotel and Spa (Confidential) 6/1997 - 4/2004
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SCHOOL MAJOR YEAR DEGREE

Henderson State University Hospitality Managment 1993 Bachelor Degree
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Highlights:

I owned a company with 15 employees. I was manager on duty of the largest hotel in the state. At the race track I received a "High 5" excelant ratings in customer service, cash control, appearence, job knowledge, employee cooperation.

Companies I like:

Tyson, John Q Hammons, Pilgrims Pride, Hilton, Westin

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Acting dining room manager-sales increased and payroll decreased, Manager on Duty-took unhappy guests and made them local customers
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