QUALIFICATIONS * 20+ years' experience in managing office employees and office functions. * 20+ years of experience and knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. * 20+ years' experience and knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. * Monitoring and assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. * Computer literate and proficient with Microsoft Office (Excel, Word, PowerPoint, & Outlook). * Experience in communication, training, teamwork and leadership with the United States Navy. Prepare and review operational reports and schedules to ensure accuracy and efficiency Supervise the work of office administrative or customer service employees to ensure adherence to quality standards deadlines and proper procedures correcting errors or problems. * Resolve customer complaints or answer customers' questions regarding policies and procedures. * Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. * Review records or reports pertaining to activities such as production payroll or shipping to verify details monitor work activities or evaluate performance. * Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Highlights:

• Complaints
• Computer Literate
• Evaluate
• Human Resources
• Leadership
• Management
• Microsoft
• Microsoft Excel
• Microsoft Office
• Microsoft Outlook