Senior Account Executive

Robin H. DeWees 229 Morningside Dr. San Antonio, TX 78209 (210) 822-9996 or (210) 247-7849 cell Robin_DeWees@yahoo.com ________________________________________________________________________________ Highlights of Qualifications • Dynamic professional with 20+ successful years experience in diverse Sales, Marketing, Public Relations, Negotiations, Management, Communications and Customer Relations • Personal integrity and a commitment to positive and profitable results • Goal oriented; consistently meet or exceed established goals and objectives • Confident and decisive under stressful situations SALES * MARKETING * NEGOTIATIONS * PUBLIC RELATIONS *Throughout career: - Develop and implement strategic marketing strategies; make high level calls and Visits to potential and existing partners - Increase organization's partner base, company recognition and visibility within the field - Analyze competition, determine potential business volume for proposed markets - Converse and listen to partner needs; act as liaison between partner and organization, rectifying in a professional and timely manner - Service partners on a weekly, monthly or quarterly basis depending on their requirements - Assist partners in every way possible always keeping their customer service index at a high - Maintain trust and confidence through providing complete, accurate and timely information on status of account, order and/or service * Senior Partnership Executive for Harland Clarke Checks, Inc., Community Banking Division, Southwest Region (San Antonio, Austin, Midland/Odessa, Corpus Christi, Del Rio areas) - Current sales territory billing $8.3 Million across multiple channels - Sell and Cross Sell product capabilities across Harland Clarke Corporation to include Bank Core Platforms, Loan Platforms, Scantron/surveys, Fraud Recovery, Account Acquisition, Online Banking, Statements, Forms, Card Services, Mystery Shop, Training/Compliance Platforms, and Strategic Opportunity Analysis - Exceeded 2010 Marketing Products Goal by 60% - Subject Matter Expert for Southwest Team for Voice Response Units, Direct Response Marketing, card services and company “integration/hybrid” training team - Participate on the Southwest Market Steering Team tasked with improving communications between Harland Clarke team members and our partners (High Performance Work Teams) - Establish and develop growth through numerous and innovative sales strategies and techniques - Conduct training and deployment of solutions to all required bank associates - Sell in a consultative, service oriented manner, consistently anticipate partner's needs; respond to unexpected demands positively - Handle customer complaints diplomatically and efficiently - Participate in Texas Bankers Association and Texas Credit Union League monthly meetings, annual conference/trade shows as well as other trade related events throughout the year - Participate in bi-weekly team huddles for best practice sharing, idea implementation and training - Represent organization with dignity and professionalism at all times *National Sales Manager for Lakeway Inn-A Dolce Conference Resort, 4 -star resort - Achieved sales level of $2.4 million for 2000 plus $1.3 million of 2001 projected targets - Responsible for accounts within various vertical market segments including Computer/High Tech, Electronics, Scientific Equipment, Construction, Business/Personal Services. National Team Leader for Dell Computers, Microsoft, Federal Express and Texas Instruments to name a few - Participate in Dolce Corporate Global program-represent high level accounts for domestic and international sister properties; develop loyal customers, repeat business and referrals - Directly involved with creation of pre-opening marketing/action plan of $25 million expansion/renovation project - Assist with billing questions, errors in billing and resolve issues immediately - Coordinate promotional programs, participate in trade shows and special events *Corporate Sales Manager for Omni Hotel-Southpark: - Met yearly sales goals, produced over $900,000 in room revenue; generated $400,000 contracted corporate account MANAGEMENT OPERATIONS *Director of Sales & Catering for Hotel Milano (MeriStar Management) - Interviewed, hired, trained and managed 12 sales and catering staff members, delegated Responsibilities evaluated job performance, mediated conflicts and counseled on career movement - Prepared and analyzed financial reports, P&L's, sales reports, budgets, forecasts and marketing plan *Director of Sales & Marketing for Residence Inn (MeriStar Management): - Replaced entire sales/marketing staff, trained and managed, collaborated in budget preparation and marketing plan PROFESSIONAL EXPERIENCE 2001-2012m Sr. Partnership Executive Harland Clarke Checks, Inc. San Antonio, Texas 1997-2001 National Sales Manager Lakeway Inn-A Dolce Conference Resort Austin, Texas 1996-1997 Corporate Sales Manager Omni Hotel-Southpark Austin, Texas 1994-1996 Director of Sales & Catering Hotel Milano (MeriStar Management) San Francisco, CA Director of Sales & Marketing Residence Inn (MeriStar Management) Orange, California Senior Sales Manager The Driskill Hotel (MeriStar Management) Austin, Texas 1992-1994 Sales Manager Clarion Hotel Dallas, Texas EDUCATION: B.A. in English, University of Texas-Arlington COMPUTER: Microsoft Word, Windows, Excel, Delphi, Internet, Email/Lotus Notes, Saratoga, Power Point REFERENCES AVAILABLE UPON REQUEST I have been successfully employed for the past twenty (20+ ) years in Sales, Marketing and Partner/Client Service. My background includes Field Sales/client services, Management Operations, Negotiations and Public Relations. I have enclosed my resume’ for your consideration in possible career opportunities with your organization that will utilize my skills and abilities to their fullest. There are several aspects of my background that illustrate my potential to be a valuable addition to your organization, including: • Strong knowledge of Executive Account Development and Management • Top producer with a solid record of front-line sales in tough and highly competitive markets • Oversee territory on an ongoing basis depending on needs and demands • Skilled in developing and implementing successful marketing strategies and promotions • Excellent interpersonal verbal and written communication skills, organization, analytical problem solving and negotiations • Conduct ongoing field visits to increase company sales and recognition • Persistently and persuasively achieve sales goals for company and self • Successful with al types of clients; handling complaints, problems and discrepancies diplomatically and effectively I am confident that I possess the background and professional dedication to provide valuable contributions to meet your needs and future demands. I have received several commendations for my dedication and professionalism, and continually receive recognition for my communication skills, teamwork and leadership excellence. I desire a position where I am held personally accountable for the outcome. I work well in team environments as well as I recognize individual performance.

Financial Services Sales Agent