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Elgrie H

Help Desk Specialist - 14 Years of Experience - Near 94536

Occupation:

Help Desk Specialist

Education Level:

Bachelor

Will Relocate:

YES

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SUMMARY OF QUALIFICATIONS: Support QA Engineer Inventory Control Profits/Loss Management Contract Management Vendor Relations Network Management Computer Troubleshooting and Repair Interpersonal and Communication Skills Health Care Environment Electro/Mechanical Background Cable pulling SUMMARY * Bachelor level Information Technology professional with strong recent business and project management experience. * Good Understanding of IP Multicasting, Operating System Internals & Networking Protocols. Help designed labs infrastructure, including Switches, IP Encoder, Computer Hardware, Server, System Racks and Installing Applications, Experience with desktop and laptop support * Two years of recent experience supporting quality and reliability through monitoring, testing, investigating and resolving engineering issues. Responsible for reporting, bug tracking, customer issues and representing QA in project status meetings. * Experience with setup and teardown of a stage or event involving lighting, sound, video setup and test cable and wireless microphones. * Good communication skills and substantial multi-tasking. Detail oriented and strong organizational skills. Responsible for building a display walls as large as 144 displays in fast-paced corporate environments. * Experience with a broad range of including cameras, Video Distribution Amplifiers and video signal test generators. Verify network performance is measured in Bandwidth (throughput) and Latency (Delay). * Experience with a broad range of A/V equipment including high-end a/v network receiver, small and large led TV, Smartphones, tablets, PCs, workstations, input capture cards, graphic cards, etc. * Setup and support VTC conferencing sessions, Citrix XenApp access, IE 7 or higher and other browsers. Networks and Swimage Encore as requested. Extensive experience with a broad range of audiovisual equipment. * Set up internet and anti-virus services for multiple computers, intergrade it with high definition (HD) systems. Designed studios with multiple types of equipment for video shooting, familiar with RG6, RGB (HD15), Component, DVI-I & DVI-D and HDMI video outputs.

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