Learning and Development Global Manager with impressive background in managing the implementation of Company's Global Cross-functional Leadership Development strategy. Demonstrated skill in successfully managing global and diverse teams to meet operational needs, specializing in operational excellence in start-up, turnaround, and operationally healthy organizations. Offering more than 25 years of call center leadership and training delivery experience. A visionary leader, with a proven record of devising, implementing, and executing effective strategies that maximize operational effectiveness, minimize costs, and propel organizations to their optimal level.

Highlights:

• Manager
• Leadership
• 6Sigma
• Project Manager
• Trainer
• Instructional Designer
• Team player
• Call Center
• Acquisitions
• Assessments
• Budgetary
• Employee Relations
• Interactive Voice Response
• Quality
• Quality Assurance
• Quality Control
• Acquisitions
• Assessments
• Budgetary
• Employee Relations
• Interactive Voice Response
• Quality
• Quality Assurance
• Quality Control