Summary Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Accomplishments Researched and resolved billing problems that had been previously missed. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow. Documentation Wrote and edited documents to keep staff informed on policies and procedures. Answered telephone calls and responded to inquiries. Cleaned and sterilized equipment and facilities. Trained new employees. Secretarial and office managment Kopenhefer Painting Verified details of transactions including funds received and total account balances. Researched and resolved billing and invoice

Highlights:

• apple valley
• Victorville
• Hesperia
• Administrative Assistant
• Billing
• Customer Service
• Documentation
• Management
• Policies and Procedures
• Relationship Building
• Secretarial