Occupation:Help Desk Specialist |
Location:Hillsborough, NJ |
Education Level:Bachelor |
Will Relocate:YES |
Description
SUMMARY: Experienced information technology professional with key skills in customer service, telecommunication, and network administration Experienced with the following technologies: Telephony Infrastructure T1 and T3 lines, Avaya Site Administration, Modems, Voice Print Data Communication, RSA Secured Token VPN (connectivity) using Checkpoint, RSA ACE Server, Windows 2008 Servers, Windows 2012 Servers, Over nine years experienced in Active Director: creating work groups, setting up user accounts, and R&T accounts. Experienced working with Unix FTP servers providing permissions, setting up accounts, and many years working with Unix External Email Server. I have worked several years with Perl Scripting language extracting and generating files from the network. Administrator, Lotus Notes Administrator version 6.0 and 7.0.1, RS6 Domino Server, AS400 account creation, Voice Print Data Communication, Modems, RSA, Pay, FDR, FiServ administrator and Whats Up Gold monitoring. 2002 - 2005 Electrical Specialist Home Depot of America Maintain department's profit and loss data collected from company's MRP and JIT system. Also, recommend and implement ways to improve profits. Manage delivery schedules and inventory control, establishes and achieves inventory goals, track and control material trends. Also, provide cross training and one on one training. Provide company's electrical workshops, test company new products and install stores electrical displays. Responsibities include diagnosing problems for customers and recommending solutions. Respond to customer's telephone inquiries concerning the use of products and issues concerning these products. Discuss technical issues on the appropriate level of each customer provide guidance, support coordination and follow-up to ensure customers satisfaction. Strong knowledge of company's products while providing a high level of customer service to all customers. Received numerous Customer Service Excellence awards. 1999 - 2002 Technical Support Consultant Walawon Group - Philadelphia, PA Installed and maintained small, medium and large networks and provided technical support to field personnel and customers who use Programmable Controller System products in an Ethernet communication network with TCP/IP. Responsible for PLC (Programmable Logic Controller) programming, maintaining, improving, and enhancing controls systems. Experienced with Ethernet networks, TCP/IP, Ladder Logic, motor controls, sensors, and Allen Bradley PLCs. Configured and test routers for each design implementation, installed and troubleshoot Cabletron and 3Com hubs, bridges, and switches, troubleshoot VLAN configurations, Layer 2 and Layer 3 issues. Troubleshoot network connections to clients including access control list, NAT issues and work providing permissions with customers to define network requirements. Performed network maintenance and upgrades as required on routers.
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