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Account Management
Confident, analytical decision maker with over 20 years of experience directing client programs, technical customer service and support organizations, both domestically and internationally. Focused on developing, producing and maintaining best in class programs. Operational expertise within multiple environments and industries, driving business goals efficiently and economically. • Managed budgets exceeding 4 million annually with profit and loss responsibility • Contract negotiations and interpretation. • Able to clearly define the product offering from C level to engineers personnel • Reduced monthly expenditures to supplier of outsourced level one support from $105,000 monthly to $55,000 while increasing customer satisfaction 30%.
Customer Service Manager
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Manager |
Education level: |
Bachelor |
Will Relocate: |
Yes |
Location: |
Gilbert, AZ |
