Skilled desktop support professional with proven ability to coordinate end-user support, standardization of daily processes, promote knowledge sharing and the procurement/inventory of equipment. Proven reliably to think logically and creatively in meeting deadlines, delivering resolutions to the end users on or before the promised date/time, and sticking with a task until it's complete.

COMPANY	POSITION HELD	DATES WORKED
Agnes Scott College	User Services Manager	5/2007 - 6/2010
MB Solutions	(Confidential)	8/2005 - 5/2007
Babies r Us	(Confidential)	5/2004 - 10/2005
SWG	(Confidential)	12/2001 - 8/2004

SCHOOL	MAJOR	YEAR	DEGREE
Devry	Business	2005	Bachelor Degree
Keller Graduate school of management	business	2003	Master Degree
Franklin U	Computer Science	1999	Bachelor Degree

Highlights:

PHD., University Of Phoenix – Currently Attending MBA (IS), Keller Graduate School of Management – June 2003 B.S. (Small Business Management), Devry University – October 2005 B.S. - Computer Science; Franklin University, Columbus, OH – April 1999  A+ & Network+ – CompTIA; CED Solutions, LLC – July 2006 Microsoft Certified Technology Specialist, Windows Vista: Configuration, Microsoft Certified IT Professional, Enterprise Support Technician, Microsoft Certified IT Professional; CED Solutions, LLC – October 2008

Companies I like:

Federal Government, State Government

P&L responsibilities
Sales Support
Leadership

• Information technology

supervisor,management