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Senior Technical Writer
My goal is to make user documentation more accessible by embedding it in social applications like Facebook, Twitter, and Youtube. For example, the user could learn a procedure by watching a five-minute demo on YouTube. In most cases this is more effective than reading a manual or help system. Social-media docs enable communication between the user and the developer, and among users. The result is greater knowledge, engagement with the product, and a sense of community. Thus, product loyalty is built and the user is better informed than by the old-school help/manual paradigm.
Application Support
About Me
Industry: |
Information Technology |
|---|---|
Occupation: |
Application Support |
Education level: |
Bachelor |
Will Relocate: |
Yes |
Location: |
Pleasanton, CA |
