Qualifications Profile: * Dedicated manager with 30+ years of experience in the hospital environment * Administrative Assistant in academic environment at Charter School and University of Michigan * Consistently achieved record-high customer service satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations * Effective leader of customer-focused teams by instilling a shared enthusiastic commitment to customer service with the support services department areas * Known for leading by example and ensuring the execution of all safety, security, quality and hospital polices Professional Summary: Administrative Assistant Republic Parking August 2016 - Present Manager at Hamilton Community Health Network September 2014 - August 2016 Administrative Assistant Marvin L. Winans Academy October 2013 - September 2014

Highlights:

• Administrative Assistant
• Security
• Transportation
• Appraisals
• Billing
• Complaints
• Customer Service
• customer service skills
• Documentation
• Managed Care