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Stephen B

Customer Service Manager - 20 Years of Experience - Near 63304

Occupation:

Customer Service Manager

Location:

Saint Peters, MO

Education Level:

Bachelor

Will Relocate:

YES

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SUMMARY: Responsible for the administration and performance of contracts by planning, scheduling, inspecting and evaluating the completed work to assure tasks were done safely, productively and to the clients expectations. CRITICAL SKILL SETS: * Program development Troubleshooting Chemical application * Account management Budgeting Equipment operation and maintenance * Job scheduling/planning Forecasting Irrigation system design and service * Employee training Crew supervision Safety training ACCOMPLISHMENTS: * Prepared pricing and scope of work for landscape maintenance contracts according to the needs of the Property Manager and clients on 40+ commercial accounts producing $350,000 in annual revenue with a renewal rate of 95%. * Scheduled, coordinated and directed multiple projects with Property Managers/Facility Coordinators, team members, landlord and venders to achieve 5+% company profit consistently. * Achieved production efficiency of 95% of standard on a consistent basis for 130 commercial accounts generating $2 million in revenue. * Directed turf maintenance operations at Jefferson Barracks National Cemetery in accordance to the high standards expected by the US Government.

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