Senior-level Executive offering vast Marketing and player development experience in the hotel and casino industry with a solid achievement record of increased market share and revenues, improved guest satisfaction, increased retention and new business acquisitions leading to enhanced productivity in the department. Highly motivational leader with expert customer relations skills both internal and external. Resourceful problem solver and effective mediator able to build cohesion among diverse groups. Interfaced extensively with all property departments to build a team environment. Proactively created internal controls and State Gaming regulations to ensure compliance in many states. Strong 15-year background in developing customer service excellence throughout each property. Sensitive to all politics, cultures, and traditions.

Highlights:

• Marketing
• Business Development
• Management
• Sales Management