Resource Management Analyst

As an accomplished Customer Service Professional with experience facilitating key functions, operations and process improvements for large conglomerates, I offer expertise that will benefit your company. Previous personal history also encompasses strong leadership, and training high-performance teams that collaborate as focused units to achieve ambitious goals. Furthermore, I’m highly knowledgeable at reorganizing, streamlining, and strengthening processes and procedures to provide targeted improvement measures with efficiency and speed. I possess solid skills in enhancing company revenue and cultivating patron loyalty through quality service, complaint resolution, and staff morale. In the past I have performed varying roles from customer service, analyst, and project manager in each position I have excelled and brought exemplary service to the company while providing innovative ideas. A few accomplishments include:  Continuously achieved more than 120% quality rating for customer service.  Transferred to the Customer Support Call Center in Pune, India to construct and integrate Quality Practices and to provide floor support to management and staff.  Advanced DD-1 results for year to date at 100.20% and met Fiber DD-1 Metric of .25%. I am confident in my abilities to make an immediate and positive impact to the operational performance of your organization, and welcome a personal interview to discuss how my qualifications would benefit your firm. Thank you very much for taking the time to review my resume and for your kind consideration. I look forward to hearing from you soon. Sincerely, Jennifer Runy

Account Executive

Pinellas Park, FL