Administrative Assistant Virginia Beach, VA

TABITHA LYNN CATINO 5834 Newton Arch Apt 104, Virginia Beach, VA 23454 (603) 508-1280 • tabithap11@yahoo.com ADMINISTRATIVE CLERICAL Administrative Assistant & Customer Service Over 6 years’ experience as a dynamic, goal-focused and achievement-oriented professional with a solid background in computer system operations, special project management, and administration. Demonstrated leadership, time management, problem solving and decision making skills with ability to prioritize and organize operations for optimal results. Accurately performs challenging tasks which involve precision and extreme attention to detail and exceptional organizational and analytical skills. Developing plans and effectively managing multiple priorities through creative problem solving and troubleshooting abilities. Effectively work in a wide range of circumstances with capability of quickly adapting to learn new procedures and systems. Quickly bonding with the team and establishing rapport with all types of individuals, have been specifically recognized for behaving in an ethical fashion, praised for high integrity and honesty. Earning respect of both supervisors and peers by demonstrating a high level of competency in ability to train and impart knowledge in a useable manner and demonstrating value of overall organization in accomplishing goals and tasks at hand. CORE COMPETENCIES • Microsoft Office • Marketing • Customer Service • Market Research • Competitive/Strategic Planning • Budgeting/ Forecasting • Typing 80wpm • ACH Debit/Credit Transactions • Cluster Sales / Packaging PROFESSIONAL EXPERIENCE IMA, Virginia Beach, Virginia Jan 2010 – Present Collections Agent • Generated nearly $18 thousand in debt collection. • Increased morale and overall sales level with a goal driven attitude. • Work closely with clients to identify their needs and challenges and provide solutions. • Maintained client’s personal/sensitive information with discretion. • Followed detailed scripts in order to process claim effectively and efficiently. SALVATORES, Virginia Beach, Virginia Sep 2010 – Jan 2010 Hostess/Server Quickly accelerated through the ranks based on proven time-management, sales-team leadership, customer service skills, and new ideas generated to improve overall sales. • Proven ability to manage time and detail organization contributing to rise in customer sales. • Highly motivated individual with a knack for human relations which resulted in increased profits. • Sales-team leadership and new market strategies that assisted in overall productivity of the company. COAST 2 COAST PC, Virginia Beach, Virginia Nov 2009 – Apr 2010 Assistant Sale Manager • Managed accounts and expanded client base through company website and development. • Designed company website and maintained website keeping it current and accurate. • Processed customer contracts and payment through ACH/debit transactions. • Handled clients sensitive information, recorded sales/revenues, mailed out client contracts. • Data entry WALMART, Hudson, New Hampshire May 2009 – Sep 2009 Cashier • Accurately managed a cash draw handling cash/credit card transactions in department store environment and solved billing problems. • Dealt with a diverse customer population with an enthusiastic and cooperative attitude. • Duties also included retail shelf stocking. BUDGET CAR RENTAL, Manchester, New Hampshire Oct 2005 – Mar 2009 Rental Sales Agent Experience in handling rental contract transactions, vehicle demonstrations, incoming calls from the general public, walk-ins, and office/clerical duties. • Provided exceptional service to customers in answering inquiries and provided information about types and costs of services offered. • Arranged for billing for services, received payments, issued receipts and other forms. • Received customer complaints logged and investigated them. • Greet customers and provide world-class customer service. • Aggressively pursue reservation bookings. • Cross-sell appropriate add-ons to optimize travelers' vacation experience. • Research rental rates and locations and sell travel packages that best suit the customer. • Process rentals and returns, sell optional services, and resolve overdue rentals. EDUCATION Bachelor of Science in Business Management, ECPI College of Technology, Aug 2010 – Current • Legal Environment of Business, Business Development, Speech, Statistics, Customer Service Bachelor of Science in Business Management, Southern New Hampshire University, Sep 2002 – Jul 2003 • Psychology, Sociology, Introduction to Accounting Alvrine High School Sep 1999 – Jun 2002 • High School Diploma

Administrative Assistant

Norfolk, VA