Strong record of streamlining operations, reducing costs and increasing profitability while facilitating quality and operations improvements for both large and small organizations. Comprehensive experience in new business development, staffing, and total project management, including cost analysis and reduction for successful operations. Highly proficient in change management, including staff and management hiring, training and supervision in direct customer support. Plan and implement budgets and forecasts to increase profits, reduce payroll and improve customer satisfaction.

Highlights:

• account management
• director
• call center
• customer retention
• budget control
• increase revenue