My career objective is to lead high performance teams in ensuring superb customer satisfaction and retention continually through the customer life cycle. Attributes I possess include is a proven track record for exceptional Customer Satisfaction, Retention and Revenue Growth. Attentive to detail and assertive to ensure milestones are met. High-Level business acumen involving forecasting, P&L and revenue tracking. Experienced in leading an organization and developing personnel.

Highlights:

• ITIL
• Microsoft
• Project
• Management
• Help Desk
• Operations
• KPI's
• Vendor Mgmnt