Managed from an advisory review perspective the daily operations handling for cash, checks, and credit card payments for the City of Detroit Municipal Parking Department Business Operations. This included the daily Business running for the Lockbox, Cashier, Customer Service, and Correspondence Departments to meet the demands for our Client (City of Detroit). The operations was comprised of a staff of 10 associates, and additionally, included a Cashiering Supervisor, and an Operations Manager.

COMPANY	POSITION HELD	DATES WORKED
Duncan Solutions	Financial Project Manager	10/2009 - 2/2011
Bank of America	Banking Center Manager	9/2003 - 10/2009
Ford Motor Credit	Credit Analyst Auto Industry	5/1988 - 5/1998

SCHOOL	MAJOR	YEAR	DEGREE
Bishop College	General Business/Accounting	1985	Bachelor Degree

Highlights:

The Francis Dent Distinguished Service Award 2007 (Nu Omega Chapter/Detroit, MI of Omega Psi Phi Fraternity, Inc.)

Companies I like:

Medium to Large Organization.

Business Development
Strategic Planning
Organizational Process Design
Reporting
Balance Sheet Responsibility
Microsoft Office
Bookkeeping
Presentation Skills
Business Writing Skills
Design Organizational Process
Business Analysis
Balance Sheet Repsonsibility
Sales Interpretation
P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Self Starter
• Innovator
• Professional
• Dependable
• Change Agent
• Problem Solver
• Great Communicator
• Financial Institution
• Credit Analyst
• Banking Manager
• Project Manager
• Financial Analyst
• Financial Auditor

Tracking and reporting the number of violators that came into each payment cite, Management application of cashier lines during heavy peak-times, Process Discipline and Governance including reviewing notice, correspondence data and mail dates for accurateness, reviewing reports and associated data for availability, Ensuring all conference and hearing dockets generate as schedule and data is accurate, Completing operating procedures for all departments (Lockbox, Cashier, and Customer Service), Creating a daily performance guide for supervisors and managers review (Guide identifies all key performance indicators by department and assigned responsibility for auditing purposes, Customer Service Department monitoring process and feedback mechanism to employees, Evaluation/re-training process for CSR’s, and establish a process for surveying violators that phone into the call center. Participated in a weekly update meeting to inform and advise of key areas of rollouts such as Fleet Management Development, Corporation Counsel Delinquency Mailer Campaign, and Implementing a Citizen interactive website for viewing photo imaging examples to support previously issued Parking Tickets.