Dedicated, Level 2 & Level 3 Desktop and Network Support specialist supporting 1000 + users. has 20+ years of comprehensive software and hardware experience. Technically savvy, recognized for team leadership, a steadfast approach for troubleshooting hardware/software problems, and excellent customer service skills. Responsible, proactive, organized, strong attention to detail, excellent communication skills, punctual and available at a moment's notice. Provide inventory control management used to make recommendations of replacement of old equipment or need of additional equipment. Seeking a position that will utilize my skills installing, configuring, and maintaining computer networks, printers and workstations, supporting hardware/software and user accounts. Extensive skills with instructing users on proper use and security of systems.

Highlights:

• desktop support
• Tier 2 & 3 experienced
• excellent customer service
• hardware & software
• network support
• telecommunications