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Director of Operations
Responsibility for current and future operations in technical and other related fields. Development and writing of procedures and policies. Management of department(s) Analysis of report and data to find ways to improve company operations.
Application Support
About Me
Industry: |
Information Technology |
|---|---|
Occupation: |
Application Support |
Highlights: |
National Award for best use of new client access feature of Autotask. Part of team recognized regionally with several awards for growth |
Education level: |
Bachelor |
Will Relocate: |
No |
Location: |
Brecksville, OH |
Major Responsibilities
Managed team of network engineers
Developed computer program to analyze test data
Owned/Operated small computer consulting company for 20+ years
Improved culture in technical support group, hiring several new people in the process
Migrated Groupwise to Outlook for medium-sized company when technical team was unsuccessful in the effort
Negotiated payments from customers who were unhappy with work
Designed new procedures and trained workers in data entry, accounting, work tracking operations
Work Experiences
6/2009 - 10/2010
AtNetPlus
Director / VP
- Directed operations of company, including working directly with partners and key staff members to develop and implement policy and procedure changes to improve operations of the company. Specialized in report generation and analysis to help partners understand and manage the health of the company in issues involving finances, staffing, and internal workings.
1/1990 - Present
(private)Self-Employed
- Full range of duties required to successfully develop and run a small company. Consult clients on system design. Acquire new hardware/software solutions. Install solutions. Train users on solutions. Maintain solutions.
6/1986 - 12/1989
Keller-Hall, Inc
Manager
- Manage daily operations of computer department, including network administration and systems maintenance
10/1977 - 6/1986
Fixed Base Operators
Director / VP
- Directed both the instructional and charter flight operations
Instructed individuals to become pilots ranging from private to commercial/instrument standards
Coordinated maintenance activities to assure the fleet of aircraft was consistantly compliant with FAA rules
8/1974 - 10/1977
Lucerne Products
Manager
- Manage group of inspectors; develop and institute inspection techniques to meet MIL-Spec standards of quality control; evaluate/modify manufacturing procedures to improve quality yields
6/1968 - 8/1974
BF Goodrich Tire Company
Individual Contributor
- Design and develop tire constructions to meet ride and handling specifications provided by GM
Conduct testing to confirm designs meet requirements
Follow test builds in tire plants to make groups of test tires
Manage construction specifications and activities in tire plants to maintain quality and perfomance of production runs of OEM tires
Education
Medias
| Type | Name/Title | URL | Description |
|---|---|---|---|
| Website | IT Research | http://cnet.com | Research and evaluation of IT products |
| Website | General research | A wide range of web sites, depending on nature of current research goal |
