Occupation:Customer Service Manager |
Location:Fishers, IN |
Education Level:Bachelor |
Will Relocate:No |
Description
I enjoy taking on a task and seeing it completed. I enjoy both working alone and with a team on a project.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| The Walt Disney Company | (Confidential) | 5/1990 - 9/2006 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| Bob Jones University | Business | 1988 | Bachelor Degree |
Accomplishments
Highlights:
Companies I like:
A company that is motivated to do what is best for the consumer.
Job Skills
| P&L responsibilities |  |
| Presentation | |
| Technology Solutions | |
| Sales Support | |
| Requirements Analysis & Specification | |
| Leadership | |
Keywords
Responsibilities
Managed a department that handled a monthly average of 14,500 e-mail messages, 3,400 calls and 600 letters from consumers.?
Established policies and procedures to better handle all the needs of Disney’s consumers.
Oversaw a vendor with an operational budget of $1.65 million and a staff of 25 representatives.
Supervised the vendor’s servicing and dealt with emergency issues that they could not handle.
Continually maintained an interaction between BVHE and various other divisions within Disney regarding the proper procedure in handling new consumer issues.
Managed confidential information received on a regular basis from senior executives.
Reviewed and analyzed reports regarding consumer issues. When problem areas did arise, researched and compiled data to provide senior executives options for their response to the issues.
