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Network Administrator, Network Operations Manager, IT Project Manager
Highly experienced technology professional and project manager with a record of developing and supporting successful IT solutions and projects incorporating a wide range of applications and technologies. Consistently recognized and tasked by executive management to improve organizational effectiveness and efficiency. Exceptional leadership capability that aligns the business processes and program infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility for the organization.
Application Support
About Me
Industry: |
Information Technology |
|---|---|
Occupation: |
Application Support |
Education level: |
Bachelor |
Will Relocate: |
Yes |
Location: |
Lutz, FL |
Work Experiences
1/2008 - Present
(private)Director / VP
- Manage operations and fiscal responsibilities of all networks and managed services, including technical assistance center support, authorized service-provider organization, and logistics services contract review and administration. Provide strategic direction for the business and evaluate new business opportunities. Review technical requirements for internal and external projects, providing financial analysis to both clients and senior management personnel.
4/2005 - 1/2008
Network Dynamics
Manager
- Led daily operations of Enterprise Network Operations Center and Managed Service Center while managing technical assistance center comprised of eight support engineers and 15 Managed Service Center operators. Reviewed and assisted with all technical escalations, providing high-level support for both internal and external clients. Integrated Enterprise Network Operations Support Center by implementing network management system tools and identifying / hiring Tier I / II / III personnel.
Developed training and troubleshooting methodologies utilized by personnel to fulfill customer requirements. Constructed field network of over 300 Authorized Service Providers with greater than 2,000 field technicians. Organized internal infrastructure supporting 11,000 enterprise service dispatches per year and developed logistics services encompassing full lifecycle support for both manufacturer supported and customer-managed contracts.
4/2001 - 4/2005
