Senior management level professional with a diverse background in all phases of call center and operations management, direct to consumer sales and service, partnering with internal partners on sales and service initiatives, online customer service and ordering, process development and improvement, project management and employee performance improvement. Proven leadership qualities have been demonstrated in a pharmaceutical patient access and nursing contact center operation, a non-profit event recruitment and service environment, a consumer direct sales/marketing and customer services operation, a start-up human capital software company, a start-up online retail organization and a 250+ seat third party call center. An excellent history of achieving or exceeding the targeted results by solid strategy development and planning, developing, motivating and training staff and support groups. Experienced in identifying opportunities in either systems or processes that maximize productivity and quality at the individual and overall department or company level.

Highlights:

• Quality Assurance
• Test
• Consulting
• P&L
• Insurance
• Services
• Customer Relationship Management
• Forecasting
• Leadership
• Banking Industry