COMPANY	POSITION HELD	DATES WORKED
APAC Customer Service	(Confidential)	6/1996 - 5/1997
(Confidential)	(Confidential)	3/1987 - Present
NCNB	(Confidential)	5/1986 - 5/1987
Guilford County Schools	(Confidential)	8/1984 - 6/1986

SCHOOL	MAJOR	YEAR	DEGREE
Western Carolina University	Project Management Certification	2006	Specialist Degree
University of Phoenix	International Global Management	2005	Master Degree
University Of North Carolina- Greensboro	BSHE and Minor Early Childhood Education	1984	Bachelor Degree

TYPE	TITLE	URL	DESCRIPTION
Website	Yahoo Finance	media url	Currently work in the financial sector
Website	Reuters	media url	Overall basis of the economy and review aspects that impact the financial sector

Highlights:

Certified Associate Project Manager (CAPM®) – Project Management Institute; Member of Volunteer Action Council with American Express; Volunteer for Juvenile Diabetes Research Foundation; Volunteer for Employee Satisfaction Action Team; Volunteer with Habitat for Humanity; Volunteer for Adult Center for Enrichment; Volunteer for Fox8 Gifts for Kids; Volunteer for Shopper’s with Disabilities; Nominated for Who’s Who Manchester County, NY; Nominated for Who’s Who Manhattan, NY; Nominated for Who’s Who Empire, NY

Companies I like:

IBM, Chase-Manhattan, Sears, American Express, Lucent Technologies, BellSouth, Time-Warner Cable

Business Development
Strategic Planning
Design Organizational Process
Reporting
Balance Sheet Responsibility
Microsoft Office
Bookkeeping
Presentation Skills
Business Writing Skills
Business Analysis
Sales Force Automation
Sales Interpretation
P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership
Data Analysis
Coordination of Scheduling
Instruction
Test Analysis

• Business
• Analysis
• Development

Development of Business Continuation Plans for multiple processes in emergency situations. Manage and maintain technological processes to exceed customer expectations within the Credit Card industry.